ANAO Inquiry on NDIS Quality & Safety Commission effectiveness

 

Thank you for the opportunity to submit to your inquiry. I have no problems with the information herein being made public. I am in a current public case at NDIS AAT & I’ve advised the tribunal in writing that I am lodging to your inquiry. I am not currently a member of any political party & I’m a long-time swinging voter, but I was a member of Labor years ago. 

 

I am totally dissatisfied with the NDIS Quality & Safety Commission. It is my opinion they are doing nothing but covering up the criminality going on in NDIA/NDIS. I have a DipAcc & was a senior bookkeeper for over 10years. I spotted the criminality of Robodebt immediately & actually tried to warn a lot of APH places from as early as November 2017. I won my full waive at AAT & got mention of the program faults in the Decision in 2018 before it was found illegal. I have submitted to Senate inquiries (accepted confidential) & Royal Commission (only the covering letter & the update wasn’t censored). I know what I am looking at with NDIS/NDIA & it goes all the way up.  

 

I have serious concerns about the appointment of Commissioner Louise Glanville former Deputy CEO of the National Disability Insurance Agency the position of Commissioner of its watchdog.   “While deputy CEO of the NDIA, she was part of the executive team that rolled out NDIS pilots across Australia.” That is from her profile.  The House of Horrors NDIS/NDIA has been running has been going on from the start https://9now.nine.com.au/a-current-affair/coast-community-ndis-bans-oneof-its-worst-providers-after-months-long-investigation/dc839c8e-2e6c-41dc-ac52f1b2cccaa1ab#:~:text=A%20National%20Disability%20Insurance%20Scheme,deliver%20high%2Dqua lity%20disability%20care. The Denise Clissold case was one of many across Australia that were not providing services in 2018, because NDIS/NDIA were not paying their bills in 2018.

https://www.abc.net.au/news/2018-02-28/ndis-owes-millions-to-service-providors-saysindustry-expert/9490712   

 

Glanville was appointed under Minister Bill Shorten who’s thought bubble NDIS was. When Shorten said in the media about getting NDIS back on track, it was never about on track for the benefit of disabled people. It is to screw them out of their fully paid entitled pension & rightful homecare. NDIS was originally planned for a less noble purpose than it purports today. Both Liberals & Labor wanted to get disabled participants to voluntarily sign themselves off their s51iii constitutionally entitled disability pension & cut to shreds the care provision they were having to fund via their states’ comrades in political arms. The pension gets CPI increases where Newstart now job seeker doesn’t. Govt determines when Jobseeker gets rises & for 25+yrs until Covid they had none.  NDIS was purported to satisfy the 1975 international disability rights but Australia should have already had it. In 1943-6 there was a scheme that formed that was part & parcel of setting the common law assumption of care provision called the National Welfare Fund for the s51xxiiiA referendum. Realising there would be a lot of people coming home from the war injured, homeless, unemployed bipartisan Liberal Menzies & Labor Chifley put a deal to the Australian people that if they agreed to a 7.5% tax bracket adjustment a referendum would be drafted for an amendment to s51xxiii to include a whole range of things. The money was supposed to go into a Trust Account with half & welfare expenditure coming out, but in 1950 the money was shifted to Consolidated Revenue because there was a huge surplus (future pensions & rainy-day health emergency). The revenue continued to be collected as part of Income tax.  Home nursing care for disabled is a fully paid entitlement just as surely as if we had paid an insurance company. Labor & Liberals have been trying to unwind that entitlement for many years now & branding anyone that raises it as conspiracy theorist, because health care & disability care has been grossly underfunding & we are about to enter the crossing over of the baby boomers in an aged population. See section 7 https://classic.austlii.edu.au/au/legis/cth/num_act/hnsa1956841956272/hnsa1956841956272.pdf In 1950 when the money was moved out of Trust it was before the pill, computers & robotics.  Our politicians never envisioned an aged population with a lot of unemployed ergo not paying taxes that could fund pensions. We have seen a lot of politicians since taking about future funds, but we should have already had one.  

 

In 2010 we had the Carers Recognition Act but it was propaganda. 2011 bipartisan Labor & Liberals under Minister Jenny Macklin started to play a lot of nasty health games. At first, they requalified Carers. I was a Carer at that time & expected to do 42-45hrs just personal caring per week plus had other carer duties like cleaning, shopping, trips to doctors  & work for the dole 30hrs per week – all up over 90hrs per week & I did not qualify for Carers Payment only Carers Allowance $114pf. No-one can survive on that so I had to get Newstart too which meant I also had to do work for the dole/volunteering. My care receiver qualified with twice the level of points needed to be determined as being disabled. Then Macklin requalified disabled people that did not have permanent disabled conditions or a terminal diagnosis as abled. People with long term conditions like cancer were booted off pensions & onto the far lower paid Newstart where after a period they had to do work for the dole. Labor under Gillard with Macklin in charge of health trashed the constitution & stole people’s right to the pension. 1901 & in fact into the 1960’s the term “invalid” used in s51xxiii was not just permanently disabled but also long term infirmed. This can be validated by the fact people with TB that like cancer may have a terminal end received the pension. (First para section “Advice” https://www.nhmrc.gov.au/about-us/resources/impact-case-studies/history-tuberculosis-controlaustralia. People entitled to the pension were put on the far lower paid Sickness Allowance.  In 2015 the McClure Report was released the model proposed was trashed by ACOSS & the public, but both LNP & Labor kept going because it reduced down welfare costs. McClure was a top floorer of Mission Australia who were profiting from the Job Service Provider per unemployed person payment from govt. The bigger the Newstart pile the more customers. 2017 govt announced it would be ending Sickness Allowance altogether.  I was in hospital having my leg amputated in 2017. I was on Student

Allowance & when Centrelink were advised I was told I had to apply for both DSP & Newstart Sickness Allowance because of the time DSP took to approve (it took 1 week short of 4mths). I submitted my Centrelink statutory medical form showing I would not recover (amputated leg) for over 2years. I had a phone call while I was in hospital recovery from a Centrelink officer telling me that unless I got a form signed by a doctor saying I would recover in less than 3 months they would stop my Sickness Allowance. I pointed out that I would have to get doctors to lie of a Statutory form & it made no difference (I reported this to the Ombudsman Nov 2017). In 20 March 2020 bipartisan Liberals & Labor stole Australia’s Sickness Allowance. So long term infirmed that should be getting a pension are now on Jobseeker. Bipartisan Liberals & Labor used the cover of the Covid borders closing to bring on the McClure Report that Australians ripped to shreds when it was put to the public to comment.  I can prove beyond a shadow of a doubt using WHO’s own situation reports that they pulled a massive fraud & that APH had to know it for certain by the end of February 2020. I was wide awake Jan 2020 watching it happen & screen captured even the planning of bizarre measures like elbow handshake & toiletpapergate. The information was supplied to Senate Covid May 2020. It was also supplied to the PM & Cabinet inquiry.

(https://www.pmc.gov.au/sites/default/files/submissions/PMC-CGCRI-2023-1984.pdf).

 

In the environment of angry voters NDIS was born alleging to be about benefits for the disabled but it was really just more of the McClure Report garbage. His category for disabled was “A Supported Living Pension—a means tested payment for individuals over 22 who are permanently and severely restricted in their capacity to work.” When NDIS was first put to Aussies when you got past the Keating carrots came the real sticks. Disabled people that had past all the hurdles & requalification to still be entitled to a pension were signing themselves off their constitutional pension to get paid their fortnightly benefits from NDIS itself with rises like Newstart almost never (before Covid19 it had been over 25yrs of no rises).  The age maximum was to be 55yo because that is when disabling arthritis & progressive diseases hit their highs. It was never about real disability care it was about saving money on pensions & even disability support provision. The last thing our major political parties whose donors are property developers wanted was people successfully living cared for in their high value inner-city homes when they could be forced to sell to go into leasehold nursing villages to get care. https://michaelwest.com.au/anatomy-of-a-cover-up-whistleblower-warnedpwc-and-lendlease-of-1b-tax-scam/.  I paid for a www Carers Allied & put out the info “NDIS Are You Being Conned” fortunately it went viral & a lot of people had a good look at the sticks & it was thrown out in its first form & we’ve got what we have today. Pensions untouched by NDIS/NDIA & the myth of care provisions for those that buy into all the extra propaganda NDIS/NDIA bought.

 

A lot of APH crooks have had their fountain of thefts cut off. 

1.       Robodebt having to pay money back – I successfully fought my data match education Robodebt (short form of robotic process automation debt) in 2018 & went on to help many fight their cases (https://www.9news.com.au/national/centrelink-robodebt-queenslandamputee-takes-on-centrelink-in-debt-case-and-wins/d5cd6adb-07c8-4834-a8660aeb91b4ba8c);

2.       Cashless Welfare Card stopped which really hurt but what do you know Labor is back with pushing its Basics Card when the Indue version had disproportionately affected aborigines & reduced birthweight of babies in areas it was introduced. Put with the Yes Vote they have really been in the spotlight haven’t they.  Lendlease Labor’s $55K donor was a big donor of the Yes Vote campaign they do get around don’t they.  

3.       Offshore detention rorts;

4.       Etc etc etc etc 

With such a stellar rap sheet why would anyone in their right mind think that bipartisan NDIS/NDIA or its watch poodle think it was about serving the interest of the quiet Australians? Why would anyone think that the same bipartisan LNP & Labor that both united in Senate to vote down a show motion in Covid19 that DSP receivers their carers & defence Vets received the same coronavirus support as other welfare receivers instead of being discriminated against to the tune of over $10K each because they were deemed “non-essential”. Did anyone hear a peep from NDIS or its watchdog about that farce? Did you hear a peep from human right’s Finlay a Liberal Party favourite? I certainly didn’t which is why I lodged a complaint (ignored) to AHRC.  

 

The Clissold story is about a 2018 NDIS/NDIA trained & approved subordinate in NSW.  My first Plan started December 1 2017 & I was a Queenslander (now SA). I know all about what was going on in NDIS/NDIA in 2018 because as soon as I got my Plan I lodged for a review & went on to AAT. I had no choice in Qld but to use NDIS because all the funding was pulled from other disability support areas. As a new amputee wheely for life coming out of hospital 25 October 2017 into 12wks Transition Care initially I had no equipment nothing & the old MASS was no longer supporting disabled people that qualified for NDIS. I had to sign up for NDIS about a week before I left hospital.  Before signing up I had been sized & trialled for the equipment I would have got under the old MASS system. I went from Paradise to Hell when I was forced while I was on a lot of drugs to sign up for NDIS. 

 

I chose a Local Area Coordinator Carers Queensland & had to wait a few weeks for a Plan meeting. My no 1 goal was linked to daily living, education & more. Because I was a wheely I could not return to me old house on stumps. I needed someone that could go into my old house & pack my belongings not move them or buy packing materials just pack them. I’d been given a wheely unit. I’d arranged from hospital and I bought an orthopaedic single bed from the op shop & St Vinnies donated a new fridge & washer which I later repaid them for with a donation. My next-door neighbour had brought all my food from the old house (fortunately I’d been a prepper), a small table camp table, my laptop, kettle, cups, blankets. Basic stuff they could fit in their car.  

 

When the planners arrived, I had to get them to sit on the bed in an almost empty unit because I didn’t even have a chair I could offer. As soon as it started, I told them what  my no.1 goal was & what it was linked to. They told me I couldn’t have my goal & launched into a questionnaire sheet, “Do you want to feel safe in your home?” After the 3^rd persuasive marketing question, I threw them out. I did communications at TAFE/SES & have a 143IQ I know what they were doing.  This pair reported me to the ambulance to cover their tails lying that I was suicidal. When the ambulance turned up, I had a life buzzer I had arranged (a hospital must have) & was paying the rent on round my neck. After phoned to complain a Plan meeting with the Carer’s Qld Toowoomba Manager & a woman was arranged. By this time my neighbours had brought all the stuff from my small jewellery business I’d been working on to help fund me through Uni & it had 2x camp chairs.  The jewellery stall was set up for a photo shoot so I could also promote it & the jewellery on Gumtree. So, there would not be a repeat I had a Transition Care social worker attend & everyone was told what my no. 1 goal was.  Again, the same first 3 questions were rolled out.  Do you want to feel safe in your own home? At the end of the meeting the Manager told me he had to speak to someone about having my goal & the Plan would be approved after that. (At a later time, I had a Plan Meeting given by NDIS. They asked exactly the same questions so I walked out & refused to sign the Plan & have never signed a Plan uncoerced again they signed it). When neither me nor Transition Care had heard anything, Chris the physio contacted NDIS to see what was going on with my Plan. He was told that the Plan still had not been approved. The following day as Christmas was nearing, I contacted NDIS to try & get access to the website using my participant number so I could approach Plan Managers & Support Coordinators prior in anticipation. The Plan had been approved well over a week before. I only had a few days before the cutoff for getting a Plan review expired. I was still in hospital Transition Care on a very lot of drugs but because of the time frame I had to prepare the request myself. They’d left off my no. 1 goal, there was no wheely shower commode, only a manual wheelchair, no med bed an inadequate transport allowance, no physio, no special shoe to go over my wraps, life buzzer  etc etc. My med need essentials were listed by the hospital & supported by the hospital arranged Transition Care home booklet. The clincher though that the Plan was total cr*p was they had allowed $25K for my jewellery business that they knew was already 100% funded.

 

I raised in my public AAT Brisbane tribunal Application that followed, that I believed the Plans were being set up by NDIS/NDIA to purposefully misallocate essential care moneys so that the bulk of the care money on what looked very generous plans could not be accessed by participants. I raised that I

believed the misallocated money showed a premeditated intent on overfunding areas where no use was required but was harmfully understated in critical areas. And that I believed at a later time they would data match participants that were desperate to get their medical needs fulfilled Robodebt style.  I never used any money inappropriately, because as a bookkeeper I knew the importance of general ledger allocations & the implications of misappropriation in claims. My file is a shining example of gross neglect that resulted in physical & financial harm & why as a privately funded legal case winner & NDIS compensation claim victim, I am at AAT now. I warned in my AAT Application lodged Jan 2018 that crooked NDIS/NDIA would data match indebting disabled customers who were trying to stay alive using the crooked plans of NDIS/NDIA. They are doing that now. 

 

 

Participants in the Clissold article were neglected to the point they were made homeless & all this NDIS/NDIA subordinate has received from the useless NDIA Quality & Safeguards Commission is 2 years suspension from working for NDIS/NDIA over 6 years. No-one in this process checked that the accounts were being drawn down on participants Plans were valid by checking for source documents to see receival of goods/services by the participants. No-one was checking for consistency in supply provision.  Participants are assessed as disabled people. If plans are not being drawn down on, they are:- dead & don’t require the Plan money anymore; unable to access supports because it’s a bad plan; or they are being neglected. For years the only thing drawn down on from my plan was the hopelessly inadequate transport allowance that was automatically deposited to my account where they could not touch it.  Yet not one person at NDIS/NDIA or its subordinates approached me to see why the funds from my $129 (initial) & $100+K annual renewal plans were not being used.  When my compensation was calculated for the period 1 Dec 2017 to Nov 2023 the total value & they threw in accounts for stuff I had never received equated to less than $36K. NDIS garnisheed that money despite my solicitor’s raising that I’d been seriously neglected & that there were major items of equipment that had never been supplied. We were systemically given false information on review process ignoring protocols that saw me lodge an AAT on the basis of a Specia Review (tasked to detect fraud. NDIS/NDIA solicitors first tried to deny we had received that advice & then when I provided proof, we had received it admitted an “error” had been made & that AAT had to refer me back to the same Compensation Branch from the emails just another desk I guess for an internal Review & the AAT new member appointed by Shorten’s mate Dreyfus went along with this rubbish. After the Internal Review that of course had the same rubber-stamped result, I had to argue to get another review. It’s the one I’m in now. In this review I’ve been denied an Order of debt validation & NDIS/NDIA are trying to argue that I don’t have a right to Australian Consumer Law. All of this has stalled the rightful refund of my money & we are now in a new financial year. The garnisheed amount has been in review/disputed since Nov 2023 & I’d bet money that the $35+K compo garnisheed value was not shifted to bad & doubtful debts. 

 

My 1hr legal aid supplied by the in-conference at the behest of the AAT convener didn’t answer my one question. I asked how to get the Order of debt validation. Instead, the legal assistance was to lead me exactly where NDIS/NDIA & APH wanted. For a plea for a Special Circumstance decision that is unique to me & the Secretary of NDIS/NDIA get to ignore the findings in all other compensation cases.  Glanville was appointed under Minister Bill Shorten in August 2024 whose thought bubble NDIS was in the first place. The same bunch that worked Robodebt are at NDIS/NDIA in compliance & are up to similar games. (https://www.thesaturdaypaper.com.au/news/politics/2021/04/10/robodebt-public-servants-now-shaping-the-ndis/161797680011420   https://www.pwc.com.au/assurance/certification-and-compliance/ndis-practice_v11.pdf.  Put with Shorten’s swan song new legislation that NDIS/NDIA & Ministers get to decide what’s valid for disabled participants & we are being screwed big time by all the same crooks that were running Robodebt & shifted to NDIS when the water got too hot. The difference is now they have a licence to do it. Brought to you by the bipartisan passing of legislation by Labor & LNP.  

 

In the Clissold article Support workers were left unpaid by a NDIS/NDIA trained & approved subordinate.  Support workers are eg low paid cleaners that live from paycheque to paycheque. The likelihood they would work for NDIS/NDIA again probably zero.  This article is typical of the gross neglect NDIS/NDIA participants received in Toowoomba Qld in 2018 & many other places. My support coordinator was UCC Linda Saunders was so bad the AAT Brisbane conference convener told the NDIS solicitor to get her to do some work. When that happened, she lied about me saying I told her I didn’t want work done. I provided the tribunal my recruit a Support Coordinator email that clearly outlined all the requirements I wanted. Saunders quit immediately & started her own business in her own name called Environ & NDIS/NDIA gave her instant approval to be a Support Coordinator.  Just after she quit, I got a letter from UCC saying they had no Support Coordinators & were discontinuing doing any work for NDIS.  

 

When I sent out my recruit letter, I only got 2 replies from a large list. I lived 2km from the post office of Toowoomba city post office on Ruthven Street part of the New England highway. My house was on the main drag. Support workers would have had to be driving past it to get to other customers & just up the road was an office that had a NDIS sign (not an I heart NDIS sign) that I never used at any time & never saw anyone enter. It always seemed weird to me that they would have 2x NDIS buildings too far from each other that they could be practically used as extra office space. The NDIS sign though was over that building (not the I Love NDIS) for the entire time I was in Toowoomba over 6 years). This was a prime real estate position.

 

A lot of people don’t know Shorten was on the committee that was involved with the compliance ramp up of Robodebt & Plibersek his election running mate was in the driving seat. As was former Ombudsman Manthorpe who avoided the legality of Robodebt in his 2017 look at the scheme & of course Secretary Campbell. The DEEWR reports from 2010-2 tell a lot of stories. 

 

The day of my discharge from hospital new leg amputee wheely for life I got a data match please explain letter for over $5K. In hospital 2 days before I’d been on the phone with the Early Release of Super (ERS) section of Centrelink. I told  ERS I was going to be lodging a complaint about them as soon as I got out of hospital because of their actions in processing & knocking back the approval of my superannuation release on medical grounds. I lodged it to Treasury & reported them to Manthorpe’s Office (https://treasury.gov.au/sites/default/files/2019-03/c2017-t246586-TracyHoolachan.pdf - I was taking notes of their activities on my hospital napkins & on an incredible lot of drugs because of the leg amputation & when I had to lodge this out of hospital I was still on a load so excuse the scattiness but the info is sound). I don’t think the money was in my superan accounts or Centrelink at that time. There was a whole load of rubbish going on about superan being spent on Trump’s wall (https://www.smh.com.au/business/the-economy/trumps-infrastructure-plan-gets-25trillion-nudge-from-australia-20180222-h0wghz.html). A wall that has been blowing over in strong winds & in disrepair. If you Google “Trump’s wall blows over” you’ll see it has been falling over everywhere. Trillions weren’t spent on this wall. So, what happened to the money? What we had with Trumps wall was a very good publicity stunt to excuse why our superan gained less interest in that period than it should have raised. Another interesting fact Australian Retirement Trust is headed up by ex-Labor Qld Deputy Premier Fraser. 

 

I had a data match but mine was about failing to complete a Diploma of Business because just after I started, I realised that despite this College being advertised on the govt www there was something seriously wrong with the Vet fee College. I applied for and received a full Special Circumstance Remission. The College had been trading in a silent partnership using the abn of the partner to avoid detection. It had been deregistered by ASQA upheld by AAT 3yrs before I went there. There were no test or assignments – you were literally just buying a diploma. I applied for an got a Special Circumstance remission in line with the HES Act rules.  I went straight to a fully ASQA complying College & got an honest DipAcc still within the time frame at a fully approved ASQA College. I provided this information after my enquiry letter from Centrelink but they still had me go all the way up to AAT & blackmailed me to make repayments of $15 threatening they would take $127 if I would not agree.  I quoted a guide that said I did not have to make repayments because of the time frame & my debt being in review & a team person Jan in MSP who I had been switched to 5 days after I lodged what they had to know was a winning AAT case. In that public Application I exposed that the Robodebt program was grossly flawed. Nothing on the Centrelink computer could be used in evidence in Court, because of its date problems & Centrelink’s procedure of destroying all originals after microfiche. Per the Evidence Act they could only use the microfiche copies if it could be proven the data was dated properly. So, when people uploaded their documents & information it was like putting into an evidence locker.  The whole data match concept was a crock too. We have a Gregorian calendar 26ftn x 14d=364d & not an ATO 365/6 days also that the 2x points of pays were incompatible – Centrelink forms estimated earns even if not yest paid yet & ATO only actual paid income. Labor had everyone focusing on the algorithm on the new program that was LNP’s time & all the Labor trolls on line were attacking me on social media stopping the information getting out. 

This thing had been running illegal all along & credits were due all the way back to when it started. 

The Amata Statement of Agreed Facts found “suitable information” was required for invoices. Shorten’s Gordon Legal action diverted everyone from that though so the focus was not on what was “suitable information” but only on the new system algorithm. I submitted my info to Gordon Legal & they did not want me anywhere near their Labor led legal action. The Royal Commission with Holmes was another fit up. Appointed by the Labor Govt as a Qld judge there was no way that was ever going to target any criminality that involved Labor.  Whether manual or automated data match ATO to Centrelink could not work. I reported a lot of this to Manthorpe’s Office in 2017/8 & he ignored it.  Considering he jumped onto the NDIS as well there was a major problem there. The new Ombudsman put out a report on the legality & right up top that credits are back to 2003 phew.  I found out later when I researched, Manthorpe was on the same committee with Shorten & was around DHS when Plibersik first ramped it up digital. That was a leap year it was tested in. They had by the Data Match Act planned to run 9 cycles annually but had to keep stopping to make adjustments & improvements aka it wasn’t working. 

 

I still had to go all the way through to AAT, because they were not doing any reviews in Centrelink in

2018 just doing show jobs. The same has been happening at NDIS since 2018 that I know of.  In fact, NDIS stopped me getting a proper review of my second Plan– go figure. Despite admitting that he knew I was an enrolled student in review (the only subject of my account) one Centrelink senior officer threatened me that unless I let them breach my privacy, I’d have a long-drawn-out review. I told him to go for it & he was not getting my permission. Later as the tribunal progressed, I realised from information presented they had breached my privacy with a private business anyway. They were also pulling a lot of nasty behavioural nudge games on me inside my DM’s on social media because I was helping people fight their Robodebt cases.

 

But there’s more. The old Centrelink system had either a flaw or it had been fiddled with & the time frame was 2011 because I picked it up when I was doing an AAT as a carer. Centrelink participants that did Mutual Obligations aka as Work for the Dole got working credits up to 1000 but the system in 2011 only had 3 numeric fields. When the counter reached 1000 it registered as 000. The Robodebt debt collector’s manual I checked had no warnings about this. These credits are only applied on future earnings & for people unemployed over 60 it is unlikely they will work again so what happens to the credits & who would know they exist if a print from the system registers 000?  Most of the people I was helping with their Robodebts had completely forgotten about their right to claim the working credits back. This I believe was purposefully nudged because of the necessity to prove fortnight by fortnight their casual earnings years down the track with little to no information. NDIS/NDIA are doing that now with all the compensation cases. There’s no way disabled people are going to remember whether they had 1 or 2hrs cleaning in a week or 3 or 4 days home physio or assistance getting out of bed or showering 6 years later. 

 

Further because I’d had an alleged Centrelink overpayment debt, I demanded in a hurry an amended tax return to see what I’d get from the new Centrelink AIS as my income for that year should have been a whole lot less. There was my Education one-off start-up allowance, but it was dated 15 November 2015 on the tax return. I didn’t get that allowance until Jan 2016 & the amount was far less than I expected from the 2015 year. ATO only deals in actual paid income so why was the Centrelink new system set up to falsely report a paid date. I was an online student & my course did start in November 2015. My entitled money though went somewhere else for 6wks.

 

My DSP payment took 4months. The Ombudsman’s office said in should by 2 months. There were 3 occasions when I was told the adjustment between the Newstart Allowance they’d shifted me onto & DSP had been “parked”.  One of these after I had the final assessment & been told I’d passed it.  Why was entitled customer money “parked” anywhere?

 

We have had Shorten whose thought bubble NDIS was as its Minister totally screw us over again by now removing NDIS/NDIA participants rights to entitled care as part of his getting NDIS back on track. Now he’s swanning off after installing a key person as chair NDIS Quality & Safeguards Commission so no-one looks at NDIS/NDIA themselves.  

 

Why was NDIS Quality & Safeguards Commission started in the first place? The participants & unpaid providers sent broke had had enough. When the going gets tough the crooks in APH have an inquiry. Jenny Macklin’s comment on Ombudsman Manthorpe’s report: “The NDIA is getting around 620 new review requests each week – that’s nearly 100 review requests each day. Only about 200 reviews are getting cleared each week. So, the problem is just growing and growing.” (https://www.theguardian.com/australia-news/2018/may/15/damning-report-finds-ndiscomplaints-ignored-for-months). There was no chance to get care, complain about care & certainly no chance to get anything rectified. NDIS/NDIA People in Toowoomba were so disgusted in 2018 they organised the first on Channel 7 camera meeting to raise the neglect we were getting. I was at that meeting over 200 people filled the church & there was standing room only. Former Senator Bartlett participated before the meet & current Senator Malcolm Roberts was at the meeting & gave an address. The negligence I’ve experienced was endemic across Australia & that means it was under the very big umbrella of NDIS/NDIA negligence.

 

All a repeat of Robodebt.  In Robodebt I lost count of the number of times they had inquiries aka another excuse to get more public service money. My gut tells me Robodebt time problems on transactions was done on purpose to hinder audits. My gut tells me that the review processes in place at NDIS/NDIA are being done for the same reason.  For them to be putting out EOM balanced accounts when they are not paying on time, they have created suspense accounts. I think they’ve been created for the purpose of short-term insider trading using customers/participants own entitlements. 

 

As aforesaid my first NDIS Plan had $25K allocated to a jewellery business that the Carers Australia Toowoomba Manager knew was already been fully funded because he was sat in a room with the stall set up for a photo shoot. Yet there was no funding for essential things I needed like a wheelchair shower commode. At one stage when during AAT I started accessing daily living NDIS was telling the Support Coordinator I had no Plan money left. I had to have had over $100K in my Plan account at that time. I raised in my public AAT Brisbane AAT that I believed my Plan had been purposefully designed so I could not actually access any services/equipment. The govt already had Cashless Welfare Card that was a variation of the old AMEX card that transport companies use to restrict drivers to just buying fuel/oil. So why could they not just determine an amount & give NDIS participants a restricted health purchases only card with limits per the applicants assessed values? They did not do that because people would be able to actually buy their choices of things & spend the money. This of course would mean less people complaining about service provision & only complaining about the total amount being inadequate. I never abused my Plan allocations & discontinued everything except the transport allowance that was deposited direct to my account because I knew they could not inflate the value. IMO the Plan value was high & uncollectable by me because others were accessing the money for their own purpose.

 

I had a monopoly of Support Coordinators Plan Managers in Toowoomba. They did not give me choice & control. The AAT I am in now they garnisheed $35+K from my private legal action alleging compensation for over 6years of almost neglect with the first year Plan $$ equalling $129K. $4.5K is for a medical bed never trialled or received, $600+ for w/chair cushions & $2K+ for physio I refused to approve the accounts of at least 12x. I’ve asked for validation of debts with proof of deliveries & they have been refusing to supply them for nearly a year now. Allegedly the $35K garnisheed had an initial Special Circumstance Review & then on advice a Special Review (charged to detect fraud). Yet despite a bed & cushions never having been received without source documents these transactions were garnisheed & the reviews upheld the decision.  It got to AAT & NDIS/NDIA admitted they made an “error” (also known as totally ignoring protocols) & had given my solicitors the wrong info on reviews & got the newly appointed by Dreyfus Member to send the case back for an Internal Review.

Yet again it upheld the decision that eg a medical bed I never chose, trialled or received & double the value of what I was looking at (I have emails that confirm this) was okay for them to have garnisheed payment on. Now NDIS/NDIA are trying to argue that they have a right to do that because NDIS participants don’t have Australian Consumer Law rights in the compensation process. All of this of course has stalled repayment to me of something I consider was stolen & won’t be seen to be refunded for another financial year by which time they will be doing it to someone else. There are at least 19 other compensation cases per a news report I found & it is my belief they will have done the same to all those other people. In Robodebt despite only 300 vulnerable participants being tested they are reported to have drawn more in because they paid up & didn’t have the capacity to defend themselves. If they have won a private legal settlement they likely will not qualify for legal aid because of assets. All they will have to go up against a pack of thieving scum (NDIS/NDIA) will be the 1hr legal adviser I got that after multiple reviews wanted me to throw myself on the mercy of the tribunal for Special Circumstances. Because then if the argument is good AAT gets to make it a one-off decision so NDIS/NDIA can keep on stealing money off participants. Despite what a lot of legals have told me since my Robodebt case was a knock it out of the ballpark application. One community legal advisor said I was her hero. I consider I failed because in that Application I asked for credits for all Robodebt victims & only got a Special Circumstance decision I warmed myself with because Principles of Admin section 8 of the SSAdmin Act told me the Secretary had to consider all AAT decisions. The Secretary ignored 76 & the mounting bodies. How many will we get to with NDIS/NDIA & will anyone give a damn about Covid19 “non-essentials”.

 

I contacted NDIS Quality & Safety Commission 1 July 2019. It was the first day it opened in

Toowoomba. They told me they would not look at anything that had happened before they started. Unbeknown to me my solicitor contacted them when a physio who had gone to do an assessment of my home conditions determined I should be hospitalised immediately because of how I was surviving & stayed with me till the ambulance arrived. The Commission told her they would have to speak to me. When they phoned, I outlined the level of neglect I’d received & they told me they wouldn’t look at anything but the pressure cushions. They never came back to me, but they looked at it alright. The cushions were removed from my next Plan so I wouldn’t ask about them again. I have never received a single cushion from NDIS/NDIA, but NDIS/NDIA garnisheed $600+ off me for them. 

 

Australians are supposed to be treated equally & there is a case that s117 tries to do that “A subject of the Queen, resident in any State, shall not be subject in any other State to any disability or discrimination which would not be equally applicable to him if he were a subject of the Queen resident in such other State.” So why in my Brisbane AAT didn’t AAT uphold my right to the same McGarrigle 75% of transport funding later on appeal to federal court increased to 100%. McGarrigle used ordinary taxis & received $228.61pw. All I received in Qld upheld in AAT Brisbane under Meagher was $47.00pw a set amount (not 75%) for me a wheely in Qld that had a $20-25 wheelchair lift fee in special taxis & $2+ flag charge before the taxi had moved anywhere. Vic Legal Aid got a federal court decision increasing it to 100%. Qlders have had the proverbial took out of them as the useless “Quality” Commission has watched on.  

 

 

In the 2013 election both Liberal & Labor were bidding each up, but none of them wanted to provide disable participants anything just to control disbursements of their pensions & reduce their care because of the aged population. The bipartisans, who all stood by in 1950 as our Future Fund was shifted from a Trust Account to a free for all in Consolidated Revenue all gambled on a population growing at the same rate because in 1950, they did not have the pill & women working after they got married – they were supported by their husbands. The free for all with the 7.5% in a decreased population as the baby boomers are passing over has been a financial atomic bomb for health & disability waiting to happen.  Under Labor the pension age increased to 67 after a lot of fancy footwork splitting off aborigines from the mortality statistic averages because they were dragging down the mortality age – Aren’t they precious! 

 

NDIS Quality & Safety Commission was not there to help disabled. It was there to slow down all the complaints. Now after an inquiry showing how useless & inactive the Commission has been we have Shorten’s announced NDIS/NDIA Agency led Fraud Fusion Taskforce (kerching more money rorted).

In Robodebt we had a Centrelink/AFP Taskforce Integrity that turned out to be Centrelink’s bagman & were sending threatening text messages to innocent Robodebt victims & missed the criminality of their partner. Are we seeing a pattern here. Repeat the rot in NDIS/NDIA goes all the way up.